Help & FAQ

Where is my order? Use the Track Order page with your order number and email, or sign in and open your account. Tracking appears as soon as your parcel is dispatched. How do I start a return? Visit the Returns page, sign in and choose the order you would like to return. We will email a prepaid label. Do I need an account to order? No — you can check out as a guest. An account lets you see order history and start returns more quickly. How do I contact you? The Support page has our contact details and a message form. Signed-in customers can also message us directly on any order. Are these real products? No. Luma is a sample storefront. All products are labelled sample content and no real payments are taken.